There’s a good post over on The Social Organization blog titled Social Media Is Not Community. How could I not love a post with a title like that? Rachel Happe writes:
I’m finding that there is a lot of confusion between the concept of social media and the concept of community. They are often used interchangeably [...]

I attended the Online Community Best Practices: Measuring ROI and Web 2.0 webinar put on by Awareness today. Dave Carter, the Awareness CTO spoke about different types of communities and how the ROI of those communities would be measured in widely varying ways depending on the type of community and the objectives of it.
I actually [...]